Today we have rolled out some very important changes to Treepl. These changes affect all Treepl sites and Treepl users, so please read carefully:
The FTP username format for all of your Treepl sites is now changed and corresponds to your main email. For example, you’ve signed up with Treepl as john@design.com and your FTP username is “johndesign”, starting today your FTP username is john@design.com. Later this week every Admin user of every Treepl site will be able to use their email address as their FTP username.
“Treepl Partner Portal” is now officially renamed to “Treepl Portal”
Treepl Portal’s URL is now changed from my.treepl.co to portal.treepl.co (yes, there is a redirect from old to new)
Noted @alex.n. This is a pretty important announcement, so maybe send an email out to signed up partners as well, not sure if everyone looks at the forum.
Yeah the terminology is a bit misleading here given the way they have implimented logins.
The entire ftp username is still site|partneremail.
For example - mysite.trialsite.co|admin@company.com
@alex.n I don’t know if this is planned yet, but if clients now have the ability to access their sites via FTP using their admin credentials, shouldn’t we also have a way to exclude FTP access in Admin User Roles?
@luke - Quite sure that the post which @alex.n is referring to will solve it. Let us know if it still doesn’t work. You other settings looks just like mine
Hmm strange
I guess you have checked the password several times - is this your only site or can you login to others?
To be absolutely sure I would contact support
From the settings I can see it should work!
Let support test it out with your credentials, to be absolutely sure that everything works.