Form with Payment - Credit Card Field - Times Out?

CMS > eCommerce
1

I’m working with a custom web form that accepts a credit card payment.
After a while (30 minutes?), the credit card field disappears. The style is display:none, and the field functionality is disabled.

Is this working as designed?
Shouldn’t we have some sort of message indicating a timeout or suggesting a page refresh?

It just looks broken.

2

Hi @shannonlynd,
What payment gateway do you use?

3

I’m using a Stripe testing account

4

After 90 min waits, the credit card field is still working. I can’t recur this problem.
Maybe you had the internet connection error.
When this problem will recur please send me a screenshot of the errors in the browser console.

5

Credit card field is still disappearing. I’m trying to determine when, but haven’t nailed down the exact circumstances.

FormwithCreditCardField
FormwithCreditCardField980×1155 148 KB
FormwithCreditCardFieldEnabled
FormwithCreditCardFieldEnabled991×1188 151 KB

6

Please send a link to this page.

7

I set it up on a test page because it’s in a secure zone:
https://bonaparte.treepl.co/test3