Link to case in workflow notification

CMS > Emails & Workflows
1

I know I saw this somewhere but I can’t find it. Is there a way to link back to the case directly from the workflow notification email?

2

This was done in V3.3 - I can’t see much in the documentation - but notes in the changelog are below

  • Ability to grab direct link to CRM form submission entry from either the ‘formsubmission’ or workflow collections to place in workflow email.
    This is so that one can direct a workflow recipient straight to the Form submission in the admin console. Something like

  • {{this.formSubmissionData.crmContactLink}}

  • {{this.formSubmissionData.crmFormSubmissionLink}}

  • {{this.formSubmissionData.crmEventBookingLink}}

  • Add link to CRM contact from within the Form Submissions in the Admin: http://prntscr.com/mmlfnn (email address goes to CRM record, not a mailto: their email address)

1 Like
3

Hi @James James. That is exactly what I was looking for. Thank you so much!

4

(@alex.n I thought we had the ability to mark a response as the correct answer. Am I just not seeing the option or has it been removed? )