Hello all,
I hope everyone is doing great! I recently launched several different websites on the Treepl CMS platform and everything is going great and the transition has been very smooth. One thing I just noticed, however, is that I don’t have my DNS settings set up in a way that directs the domain names to either the www. version or the non-www. version. I’m not a DNS expert, but is there a record that I have to add in for the domain name to get it to either resolve to one or the other?
Thank you in advance for any direction here!
Hi @StudioRTP. For now you can request this from support.
I always have the non-www forward to the www version and have just sent support a ticket to set this up each time I go live.
Hello Adam,
Doh! I tried my best to not have to bother them again. I’ve been a ‘support pest’ lately since I’ve been working with them to migrate so many websites. Lol! Thank you - I’ll submit a ticket to see if they can help!
Well, that just means your an active user so I’m sure they don’t mind 
And while there is no user interface for these types of settings contacting support is the only way.
I spoke to the Treepl team about that a few days ago. They said that feature is in the works. For now, send in a support ticket expressing how you want www and non-www to resolve and they will do it manually for you.
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Hello Darren,
Thank you for the note here! I did the same, I reached out to support and they fixed all of my live sites in less than an hour. How refreshing after coming from Adobe’s support.
Thank you,
Awesome! Great to hear. I have a few more to do, as well.