I want to write an article on how to report bugs. For partners I believe the best way is via a support ticket. What about for non partners? What’s the best way? Also via the support email, or should we create a forum section for bugs? @Adam.Wilson @alex Any thoughts on this?
I would think the same way we post backlog requests and then they’ll be tagged as a bug so Treepl team will know what’s what I guess.
Because a lot of the time people aren’t sure if it’s a bug or a missing feature or they are doing something wrong, etc. So posting it for discussion/feedback I think is good.
I’ll write this. I think we should have it as a separate menu item. It’s something I commonly search for on platforms.
There are 2 ways to report a bug:
- Post it on forum (under “Public backlog”) category.
- Starting next sprint you’ll be able to submit a support ticket with “Report a bug” subject from your Partner Portal.
You can do both too
We’ve also added a #Bugs tag to the public backlog: https://treepl.co/cms-wish-list?tag=Bugs
And the latest Bugs are now added to the Public Backlog with the #Bugs tag