Somewhere on the support ticket email it would be great to include the domain for which it has been submitted.
@Eugene - Can you make a note of this? I guess this is not really for the public backlog, more for your “internal” backlog? Let me know if I should do anything
Yes, this does not apply to the public backlog. We will add it to the “internal” backlog and do it with one of the following portal releases.
Thanks @Eugene I think it will help keep support tickets organized on our end. It would also be nice if we could add a CC on support tickets, or just add an email. There are a few people on our team that might add support tickets, but because my email is the admin I get all the email notifications. Not high priority but something that would be nice to have.
(clears throat) And you know, while I’ve got this soapbox. It would be nice to have a visual indication of which items I’ve marked resolved in the treeple portal, and be able to sort by the resolved status. This would help me make sure I don’t leave any support tickets hanging without closing them.