Issues with web form submissions

CMS > Content Modules Forms
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Hi there,
Having had issues previously with forms not being delivered I thought things had been fixed… However yesterday 21 form submissions came through (from one site) at once, and they are mostly from April and May when i look at the CRM.

I’m guessing that the latest release and fixes changed something and this ‘released’ the submissions.

Has anyone else had a similar occurrence? Replying to customers inquiries is so fundamental I just want to understand what has gone wrong here.

Many thanks
Garrett

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Yes! We had the same issue on several sites. We assuaged client inquiries by telling them it was a server glitch. Just hoping it doesn’t repeat.

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Thanks Darren. Yes, it’s a worry. When you see many unanswered emails from customers, many looking for appointments, it’s really not good enough.

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I have contact forms that ‘submit’ to the form submissions page, but don’t show any of the formsubmissionsdata object.

There’s also no record of a form submission in the CRM - despite the form looking like it went through.

Fortunately this is only on a trial site, but it’s delaying a launch that has already been delayed about a month.

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I had the same thihg happen for one of my clients (11 form submissions came through at 2am on 29/7/21) and now I look back a the CRM they were for April/May also.
Very frustrating as client would have missed out on sales.
I asked support through my portal and they did some testing and all of the form submissions worked as they should.

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@Neido Have you tried support for your issue, any response?

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@cretam It’s certainly strange and given the importance of forms, it’s really not good enough.

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Yeah, and it was fixed about a day later - some change made by the Treepl team had unticked a box somewhere that needed to be reticked for the form to submit again.

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The message from support in response to my ticket is that “the issue will be fixed with the next release”. @Darren_Kincaid @Neido @cretam

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Good to hear that they worked out the problem.

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@cretam certainly hope so!