Secure Zone Login Issues

1

The client is experiencing issues where members cannot log into a secure zone (sporadically). Some do, some can’t.

They register, confirm their email then try log in and it returns them to the ‘unauthorized’ screen. I have tried to replicate the issue and I can log in but some customers cannot. Would anyone know why this is happening?

2

In my experience of login issues it almost always comes down to cookies.
Advise them to clear their cookies and it’ll likely/hopefully resolve the issue.

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