Currently, email account management is only accessible via the Portal, so the client/site owner cannot easily manage their user’s email accounts.
One major issue with this is that the email account passwords need to be set by the Reseller and then passed on (in plain text) to the client (and then likely passed, in plain text, to the user/staff member).
This also increases support requests to the Reseller.
In BC the option for the end-user to initiate their own password reset was available on the OpenSRS webmail login page. However, now with Treepl’s OpenSRS reseller setup, this option does not appear to be available.
Anything on this? I don’t know how everyone else does it but it doesn’t really look good creating a password for my client and me having a copy of it. I know if someone had a copy of all my business passwords id have to have a lot of trust in them.
It has a fair amount of votes (8), so I guess it would be in one of the next sprints.
I guess you do it the same way, but I don’t ask my client for their “normal” password. I would give them a “password1234” password, send it to them and tell them how to change it after they have logged in to the webmail.
I would much rather have the “real” solution, but at this point that is my workaround